Frequently Asked Questions

What if I have a problem when you are not in the office?

If you have a concern that you feel cannot wait until the next business day, please call your primary care physician or go to the emergency room.

I called the office but I didn't get a return call.

We make every effort to return patient phone calls the same day they are received.  However, there are times when it may take a little longer because we have to gather information to be able to answer your question or address your problem.  If you haven't received a call after 24 hours, please call back.

How long will it take to get a prescription refill called in to my pharmacy?

We make every effort to call in prescription requests the day they are received.  It may take longer if there are an unusual number of requests or if the prescription request needs special attention by Dr. McNeilis.  Please allow 48 hours if at all possible.

What do I do if I need a mail order prescription?

We will be happy to fax prescriptions to your mail order pharmacy.  Because of the length of time it takes to call a prescription in to mail order pharmacies, we will not be able to call in a prescription.  You must have a fax number to fax the prescription.  Please provide your pharmacy member number as well.

What if I need a 90 day prescription?

If you need a 90 day prescription you must let the doctor know and a 90 day prescription will be given, if appropriate.  We will not give you a 90 day prescription and then supply another prescription for mail order during the time the initial prescription is active.  If you request a prescription for your local pharmacy,  we will not provide a 90 day prescription during the time that the initial script is active.  Please remember it is the doctor's responsibility for any medication being prescribed and he will determine how to do that safely and effectively.