660 COOPER RD. SUITE 300 WESTERVILLE, OH 43081

(614)389-3536

INSURANCE AND PAYMENT POLICY

 INSURANCE:

We accept many types of insurance. It is your responsibility to verify coverage for our services with your insurance company. Our office will submit claims for all types of insurance, as a courtesy to our patients, if you provide us with a current insurance card.

The card must include the insurance company name, address, and policy numbers. If this information is not on your card, please have it available for the receptionist. If you do not provide us with updated insurance information at each visit, and we are unable to collect payment from your insurance company, you will be billed.

Your insurance coverage is a contract between you and your insurance company. You are responsible for knowing the details of your policy. Our staff is generally unable to verify that services, medications, or recommended follow-up treatment will be covered by your plan. You will be held responsible for any amount not covered by your insurance.

REFERRALS AND PRIOR AUTHORIZATIONS

If your plan requires a referral, you will need one for each visit. It is your responsibility to contact your primary care physician and obtain a written referral stating dates of service, number of visits authorized, and type of treatment allowed. If your referral is not available, you may be required to reschedule or pay for your visit at the time of service. Prior authorizations for medications or radiological tests will be completed as soon as possible once the request is received from the insurance company or pharmacy.

BILLING AND COPAYS

All bills are due and payable upon receipt. We accept VISA/MasterCard by mail or by telephone, for your convenience.  We will bill your insurance company.  If we do not receive payment in 30 days, you will need to follow up with your insurance company regarding the status of your claim.

All copays are due at the time of service. If you know your copay amount, please have it ready for the receptionist when you check in. Copays may be paid by cash, check, or VISA/MasterCard. If you are unable to pay your copay at the time of service, we may request that you reschedule your appointment. If you have concerns about your ability to pay for your services according to our policy, it is important for you to contact the business office as soon as possible. All credit arrangements must be set up with our business office staff.